Product Review Monitoring Tutorial




In this tutorial we will be going over our Product Review Monitoring tool and will show you how to:

  1. Monitor Products
  2. Configure your notification settings
  3. Create canned responses
  4. Respond to reviews

Remember, there is an interactive tutorial on every page in Seller's Suite. You can access the tutorial by clicking on the question mark on the upper left-hand corner (as seen below).

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Monitor Products

  1. Navigate to “Feedback Monitor -> Product Review Monitoring” in the side menu
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  3. On the “Overview” tab, click on “Add/Remove ASIN(s)”
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  5. In this window you can enter the ASIN in the text area or click on one of your products from the list show below.

  6. NOTE: You can enter any Amazon ASIN that can be found within the marketplace your account is setup with. That is, if your account is registered with Amazon.ca, you can enter any ASIN found on amazon.ca, but not on Amazon.com

    To remove an ASIN, just remove the ASIN from the list or unclick the ASIN in the inventory list.
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Notification Settings

  1. On the Product Review Monitoring page, click on the "Configuration" tab
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  3. Configure how you would like to be notified. Once finished, click "Save Settings"

  4. NOTE:If you want to receive SMS text messages, you must verify your phone number
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Create Canned Responses

In order to save you time from coming up with a response for every review left, you can create canned responses.

  1. On the “Overview” tab, find a product that has a review and click on it
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  3. Inside the "Customer Reviews" tab, click on any review
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  5. Here you can select which canned response you want to respond with.
  6. To create a canned response, click “Create”
  7. Enter your information and then click “Save”
  8. Now you can select that canned response and then hit “Command + C” (if you’re on a Mac) or “Ctrl + C” (if on a PC). The message will now be in your clipboard.
  9. You can then press “Go” and you will be taken to the review.
  10. Simply paste the message when you’re done.
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  12. Enter your information and then click “Save”
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  14. Now you can select that canned response and then hit “Command + C” (if you’re on a Mac) or “Ctrl + C” (if on a PC). The message will now be in your clipboard.
  15. You can then press “Go” and you will be taken to the review.
  16. Simply paste the message when you’re done.
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If you have any questions regarding this tool, please reach out to us at info@sellerssuite.com. Or you can chat with us Monday through Friday, 8am - 7pm (EST).

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