We are performing scheduled maintenance at this time. Come back after 11am EST.
We expect that you may have some questions. This FAQ sheet covers some of the more
frequently asked questions. Currently, this FAQ sheet only includes questions relating
to Seller's Suite itself and the E-mail Connect tool. Once we have released the other
tools, we will include FAQ sheets on them.
If you don't see your question here, don't hesitate to give us a call or e-mail us. Our offices are open 9-5, Monday through Friday. If you're reaching us by e-mail, you can expect a reply within 12hrs.
We expect the Inventory and Order Management system to be complete by Q3, 2018 at the ver latest. However, we hope to have it complete by Q2.
No. There is no set-up fee or any hidden cost for Seller's Suite.
You can sign up for a free plan and try all of our tools (no credit card required).
Yes, if you're not satisfied after 7 days of using our
services, we will provide you with a full refund. After that
all sales are final.
Yes, you can cancel with a click of a button. Some of our services are used by Amazon sellers based on situational strategies, which is why it's important that they are able to use them only when needed.
Yes, you can upgrade or downgrade your plan at anytime.
Of course! All of our services are free until we release the inventory management tool, but if you decide to become a paying member prior to the release of the Inventory & Order management system, then you'll receive a $25 credit that will be applied to your account.
Yes, and no. We encourage our customers to bring additional value to their buyer
e-mails rather than just asking for feedback. That's why, unlike the traditional
feedback solicitation software, our tools allow you to attach additional purchase information.
For example, if the item your customer purchased comes with instructions or warranty information, you can send that information to them.
Absolutely. Amazon encourages you to provide good customer service and to solicit feedback from your customers in order to be a successful merchant. Amazon policy does not generally permit sending marketing messages to customers, however.
Yes. FBA orders are supported at all plan levels. Seller's Suite helps you take advantage of the excellent fulfillment and customer services provided under Amazon’s FBA program.
We offer a grace period and allow all active campaigns to finish. There are other services who charge for each additional e-mail sent out that goes above your plan limit. However, we know that a number of sellers have had bad experiences with this type of pay model. Therefore, unless requested by our customers, we do not plan on including this into our system.
Yes, Seller's Suite allows you to set up campaigns for specific items. You can also prevent Seller's Suite from sending emails for certain products.